Do more Google reviews bring a junk removal company more calls?
Profiles with more reviews get more views and more calls, but not a higher share of viewers who call. Across 21 profiles, review count tracked call taps (rank correlation 0.62) and profile views even more closely (0.75), but showed no link to calls per view (0.14).
By Justin Hubbard, who runs Adimize and has owned and operated a junk removal and dumpster rental company for over 12 years
Based on 21 Google Business Profiles, May 2025 - Sep 2026
How reviews line up with results across profiles
| Compared | Rank correlation | Clear link? |
|---|---|---|
| Total reviews vs monthly call taps | 0.62 | Yes |
| Total reviews vs monthly profile views | 0.75 | Yes |
| Total reviews vs call taps per 1,000 views | 0.14 | No |
| New reviews per month vs call taps | 0.49 | Yes |
| Posts per month vs call taps | 0.58 | Yes |
| Photos per month vs profile views | 0.44 | Yes |
Month to month
Within the same profile, months with more new reviews also had slightly more call taps (correlation about 0.19 across 313 profile-months, 20 profiles). The link is just as strong a month before as a month after, which is what you'd see if busy months bring both calls and reviews.
The review counts behind this
The median profile had 141 reviews (middle half 35-240) and added about 3.7 a month (2.8-9.2). 99% of all reviews were 5 stars, so star rating can't be tested.
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